General questions

  • Dr. J believes optimal care means getting to know you as a person. She wants to take time to listen and collaborate with you on a treatment plan. She wants to make sure all of your questions are answered. This kind of personalized care is simply not possible in the conveyor belt style of insurance-based care. Direct primary care allows her to be the kind of doctor she wants to be.

  • The concept of the “heart path” is that you’re following your true calling, one that reflects your deepest values, passion, and intuition. Starting a DPC practice is another step along my heart path. As your physician, I hope to support you as you journey along your path.

  • The office address is 9200 Staples Dr., Suite B, Streetsboro, Ohio. The office is located directly behind Staples.

  • No. Direct primary care is aimed at making this level of care affordable. Our fees are much lower than a concierge service, and we don’t bill your insurance (no surprise bills!).

care coordination questions

  • DPC members will have a direct phone number for Dr. J to reach her after hours for rare, urgent medical concerns. Dr. Jergovich is not available 24/7. After hours, she will respond as soon as she can.

    Dr. J will address the issue over the phone or schedule an in-office appointment during business hours if needed. You may be directed to an urgent care or the emergency room if immediate in-person care is needed.

  • During vacation, Dr. Jergovich will be available by phone for urgent issues. In rare cases, another doctor will cover the practice.

  • Yes. Obtaining your medical records is part of the onboarding process. She will have ongoing access to the electronic medical record at specific hospitals.

  • If you need a prescription medication, Dr. J will send a prescription to your local pharmacy. You can pay for your prescriptions with your insurance or cash (sometimes cheaper).

  • Orders for labs and imaging can be sent to your preferred facility. You can use your insurance to pay for labs and imaging. Dr. J also has negotiated lower cash prices for labs and imaging if you prefer.

  • Dr. J is happy to coordinate care with a specialist when needed. Since she has practiced in the area for more than eight years, she has good relationships with specialists and can recommend one that will be the best fit for you. You can use your insurance or health share plan to pay for specialist appointments.

  • Another doctor at the hospital will assume your care during your hospitalization. After you are discharged, Dr. J will review all hospital records and follow-up with you to ensure seamless transition of care.

insurance-related questions

  • No. Dr. J does not accept insurance payments. Insurance often limits how Dr. J can provide care. By practicing outside of the insurance-based system, Dr. J can care for patients the way she believes is best.

  • Absolutely. Patients can pay for DPC membership out-of-pocket or with an HSA or FSA account. You can use your insurance to pay for medications, labs and imaging ordered by Dr. J.

  • Direct primary care is a great option for patients who don’t have insurance. You can access medical care at an affordable, predicable cost.

  • Yes. Due to new legislation, patients may use HSA or FSA to pay for DPC membership. Per federal law, families can use up to $300 monthly from HSA to cover the cost of DPC membership.

  • No. Insurance companies require excessive documentation and intricate coding for their superbills. Creating all of this unnecessary documentation keeps Dr. J from spending time with patients.